Is Your HP Laptop Touchpad Not Working? Here’s the Fix

HP laptops are one of the most popular and steady laptops in terms of performance and maintenance. If you ever encounter issues with your HP laptop, it must be a driver conflict or some configuration issues. The possibilities of a hardware failure are rarely less than 5%. Driver related issues are easy to fix however you should know how to diagnose the problem.

If your HP touchpad is not working, there are chances of the driver conflict or the settings of the touchpad that may conflict with the mouse or trackpad settings. Microsoft Windows operating system has an inbuilt troubleshooter to diagnose the problem and fix problems with devices and hardware. The Keyboard, Mouse, TouchPad, and ClickPad issues can be related to connectivity, drivers, wireless connectivity or the least expected, a hardware issue. Let’s start with the manual processes.

Method 1: Install Windows Updates

The first step of troubleshooting is to check if all the latest Windows Updates are installed on your HP Laptop or not. Microsoft releases the latest updates, bug fixes, patches, updated drivers and other services with every update released. You need to ensure that the Windows Update service is up and running and installing all the updates.

Step 1. Press (Win + I) to get into the Windows Settings. You can also click on Start and then click on the Settings icon (Gear icon) to open the Settings window.
Step 2. Scroll down the list of options and click on the ‘Update & Security’ update
Step 3. Click on the ‘Check for Updates’ button and let it download and install all the latest updates. It will download and install all the latest updates and may demand a restart to finish installing critical updates. You should see a message ‘You’re up to date’ with a green tick. Restart the computer and check if your touchpad started working.

Method 2: Run a Clean Boot

Though it’s a laptop and there are not many cables connected to it, we can try a clean boot to check if there is anything that is conflicting with the touchpad settings. Shut down the laptop, unplug all the cables connected to the laptop. If there is any wired mouse or wireless mouse connected, detach the connector and restart your laptop. A wireless mouse connected to your device may also result in the HP laptop touchpad not working. Check if it works!

Method 3: Run HP Hardware Diagnostics

HP Hardware Diagnostics is a fully automated tool to perform a scan and check for issues with your HP laptop. This is the most genuine method to fix HP laptop touchpad not working on Windows 10.

HP PC hardware

Step 1. Click on the Start button and type HP Diagnostic in the search bar. Click on HP Support Assistant or HP PC Hardware Diagnostic Windows from the search results. If you can’t find it on your device, download and install HP PC Hardware diagnostic tool from its support website.
Step 2. Open HP Help and Support and click on the Component Tests in the left panel.
Step 3. Select Input Devices and put a check on Mouse/Touchpad Drag and Drop Test + Mouse/Touchpad Pointer Test.
Step 4. Click on the Run button and follow on-screen instructions. It will run a scan and come up with the test results. If there is an error, take a note of the displayed error message. Finish the diagnostic wizard and restart the laptop.

Method 4: Update Driver Using Device Manager

Device Manager is a one-stop solution for all driver related issues on your computer. If there is a corrupt, missing, faulty or outdated driver, you will face HP laptop mouse not working issue or HP laptop touchpad not working issue.

Step 1. Press (Win + R) to open the Run command prompt.
Step 2. Type devmgmt.msc and press Enter.

component tests
Step 3. Expand Mice and other pointing devices and select your input device.
Step 4. Right-click on the device and click on the ‘Update Driver’ option.

device manager
Step 5. Follow the wizard and click on ‘Search Automatically for Drivers’ after you have installed Windows Updates. Windows will automatically find and install the latest updated device drivers. Restart the computer once finished. Check if your HP laptop touchpad not working on Windows 10 issue is resolved.

“If the issue still persists, you can download the device drivers from the manufacturer’s website after checking the make and model of the device type. Come back to the Device Manager, select the device, right-click and click on Update Driver. This time you will select the ‘Browse My Computer for Drivers’ option to update the device drivers. Follow the wizard and check if it worked.”

Method 5: Use Advanced Driver Updater


Advanced Driver Updater is one of the best driver updater software to update device drivers on Windows 10. It finds and installs the latest device drivers on your computer and enhances the PC performance. Advanced Driver Updater automatically updates the driver library and works great on devices that are not even recognized by the Windows Update library.


Advanced Driver Updater is compatible with Windows 10/8.1/8/7/Vista and XP (both 32-bit and 64-bit) versions. You can Fix HP Touchpad Not Working issue or any other driver issue automatically with the help of this intuitive software. it works great for audio, video, graphics, gaming, printer, and other devices and peripherals that connect to your laptop.

Summing Up

There are several other troubleshooting steps like Windows Troubleshooter, checking the mouse properties, configuring the device, and more however if your HP touchpad is not working. You may face challenges in troubleshooting as well. The most significant issue for HP laptop touchpad not working is faulty drivers. Advanced Driver Updater can ensure that it fixes the issue automatically!


Leave a Reply